Frequently Asked Questions

1. Features and operation

What sets Sidonnis gas burners apart from others on the market?

The SIDONNIS gas paella pan stands out for its exclusive design with a double independent fire ring, a robust structure made of lightweight alloy and vibrated stainless steel, and professional features in a home appliance. Manufactured by NTGAS, a leader in paella pan burners with over 40 years of experience, it offers unparalleled power, control, and durability. Ideal for cooking enthusiasts who seek excellence in every preparation.

Is the SIDONNIS gas burner suitable for both indoor and outdoor use?

Yes, the SIDONNIS gas burner is primarily designed for outdoor use or in well-ventilated spaces. Its top-mounted exhaust system requires a minimum ventilation rate of 50 m³/h (equivalent to an open 50x100 cm window with a light breeze). If used indoors, it is recommended to do so under a suitable extractor hood.

What type of gas does the SIDONNIS gas stove use?

The SIDONNIS gas stove runs on butane and propane (LPG). It comes standard configured for butane/propane and includes the corresponding pressure regulator. It complies with European regulations for multiple countries and gas categories.

Does Sidonnis include a gas regulator or is it purchased separately?

Yes, the SIDONNIS gas paella pan includes a pressure regulator specially selected for use with butane or propane cylinders. This regulator is included in the standard box, along with the armored flexible hose and instruction manual.

At SIDONNIS , we want you to start cooking from day one, without complications or additional purchases. That's why we incorporate professional-quality accessories that ensure a safe and efficient installation, just as high-performance equipment demands.

What paella pan sizes are compatible with the SIDONNIS gas paella pan?

The SIDONNIS gas paella pan accommodates a wide variety of pans, from 250 mm to 700 mm in diameter, making it perfect for preparing everything from small portions to large family paellas. Thanks to its stable structure and leveling legs, it guarantees safety and efficiency in any size.

Does the SIDONNIS gas burner have independent regulators for each ring?

Yes. The SIDONNIS design includes separate controls for the inner and outer rings, allowing the flame to be adjusted independently and precisely according to the type of recipe and the size of the pan. This provides professional cooking control.

Is the ignition manual or electronic?

SIDONNIS incorporates a piezoelectric ignition system with an integrated spark arrester, in addition to the option of manual ignition. Simply turn the knob to the spark position and press to activate the gas and ignite. If desired, you can also manually add a flame if necessary. For more information on ignition, we recommend reviewing our video tutorials .

Can the SIDONNIS paella pan be used to cook dishes other than paellas?

Of course! SIDONNIS is much more than a paella burner . You'll soon be able to use it with a griddle, wok, casserole dish, pots, and pans to cook everything from meat, fish, and vegetables to stews and international dishes. It's a versatile tool designed for creative foodies who enjoy innovating in the outdoor kitchen.

What is the power of the SIDONNIS gas paella pan?

The SIDONNIS gas paella pan offers a total rated power of 18.6 kW, distributed between two independent rings: the inner ring with 7.9 kW and the outer ring with 10.7 kW. This impressive capacity allows it to reach high temperatures in a very short time, ideal for preparing traditional paellas and other recipes that require precise heat control and even cooking. A high-performance tool for those who don't settle for less.

How much does the SIDONNIS gas paella pan weigh and how do you transport it?

The SIDONNIS gas paella pan weighs 16 kg, reflecting its robust construction and high-quality materials such as lightweight alloy and stainless steel. For easy transport and storage, it comes packaged in a specially designed box: durable, ergonomic, and functional, ideal for protecting the equipment and easily transporting it wherever you need it—whether on your terrace, in the garden, or on a culinary getaway.

What does the SIDONNIS gas paella pan box include?

When you purchase a SIDONNIS gas burner , you're not only getting high-performance equipment, but also a complete, ready-to-use experience. The box includes:

  • The SIDONNIS gas burner with independent double ring.
  • A flexible tube.
  • A certified gas regulator, compatible with butane and propane cylinders.
  • And the instruction manual with all the necessary information for safe installation, use and maintenance.

At SIDONNIS, we've thought about every detail so you can enjoy a professional-quality domestic gas paella pan from the very first moment, without needing to purchase separate accessories.

2. Security and certifications

Does the SIDONNIS gas paella pan include a safety system in case the flame goes out?

Yes. The SIDONNIS gas burner is equipped with a thermocouple safety system, which automatically cuts off the gas supply if the flame accidentally goes out. This feature, common on professional equipment, ensures safe and secure cooking, even outdoors in windy conditions or with high pressure fluctuations. Active safety for peace of mind.

Is the product approved for use in the European Union?

Yes. SIDONNIS complies with European regulations (EU Regulation 2016/426) for gaseous fuel combustion equipment. It has been designed and manufactured by NTGAS, using certified materials and components that exceed the standards required in more than 20 European countries. Guaranteed quality, backed by NTGAS's experience and technical innovation.

What should I keep in mind to cook safely with this gas burner?

To cook safely with your SIDONNIS gas stove:

  • Place the paella pan outdoors or in well-ventilated spaces (minimum 50 m³/h).
  • Maintain a minimum distance of 50 cm from combustible surfaces.
  • Never leave the equipment unattended while it is turned on.
  • Use containers appropriate for the size of the fire and thermal gloves when handling hot items.
  • Always check for leaks before turning on the ignition, and do not block ventilation holes.

Can I use the SIDONNIS gas paella pan on a terrace without a special ventilation system?

Yes, you can use it on an open or well-ventilated terrace. If you decide to use it on a covered or enclosed terrace, make sure there is an air exchange rate of at least 50 m³/h—this is equivalent, for example, to an open window measuring 50 cm x 1 m with a gentle breeze. For intensive or frequent use in enclosed spaces, installing a fume extractor hood is recommended.

How to avoid gas leaks and other risks?

It's important to perform a visual inspection before each use to check for damage or leaks. Always use certified hoses and regulators and regularly perform leak tests with soapy water.

3. Installation and Use. Design and Materials

What materials are used to make a gas paella pan and why are they special?

The SIDONNIS gas paella pan is made from a combination of lightweight aluminum alloy for the burner and vibrated stainless steel for the outer casing. This selection of materials not only guarantees a strong and durable structure but also provides efficient and even heat distribution, ideal for demanding preparations such as paellas and traditional rice dishes.

How do I install the Sidonnis gas burner?

The installation of the SIDONNIS gas burner has been designed to be quick, safe and hassle-free , even for first-time users.

Follow these basic steps:

  1. Place the burner on a stable, level, non-combustible surface. SIDONNIS includes adjustable legs to make this task easier.
  2. Make sure to leave a minimum distance of 50 cm from any flammable surface or wall, and at least 1 meter above .
  3. Connect the regulator to the gas cylinder (butane or propane).
  4. Check connections with a soapy water test before first power-up.
  5. Place the equipment in a well-ventilated area, ideally outdoors or under an extractor hood if used indoors.

For safe and efficient use, always consult the SIDONNIS installation manual , where you will find key diagrams and recommendations for a flawless start-up.

What is the procedure for properly lighting the SIDONNIS gas burner?

Lighting your SIDONNIS gas burner is easy and safe, thanks to its piezoelectric ignition system and professional controls. Follow these steps:

  1. Open the valve of the gas pressure regulator connected to the cylinder.
  2. Make sure the controls are in the off position before starting.
  3. Gently turn the control knob to the ignition (spark) position and press it fully in.
  4. At that moment, the spark will be activated and the gas will begin to escape.
  5. Hold the knob down for 5 to 10 seconds to allow the thermocouple to reach the correct temperature.
  6. Release the control: if the flame remains stable and blue, the ignition has been successful.
  7. Adjust the flame intensity by turning the knob without pressing.

How do I adjust the flame on my SIDONNIS gas burner for better cooking?

Adjusting the flame on your SIDONNIS gas paella pan is a precise and very intuitive process thanks to its professional control valves, which are independent for the inner and outer rings. To do it correctly:

  • Turn the corresponding knob without pressing to regulate the flame intensity according to the type of cooking.
  • The ideal flame should be stable and blue in color: this indicates efficient and safe combustion.
  • If you notice a yellow or uneven flame, turn off the burner immediately and check for possible obstructions in the holes or gas pressure problems.

Remember to always use the gas burner on a level, well-ventilated surface to ensure optimal performance.

What do I do if the SIDONNIS burner flame is yellow or uneven?

A yellow or unstable flame may indicate a combustion problem. If this occurs, follow these steps:

  1. Immediately turn off the burner and close the gas valve.
  2. Check that the burner holes are not clogged with grease, food scraps, or heat-sensitive paint residue.
  3. Check that the gas pressure is adequate for the type of cylinder used (butane, propane, or natural gas).
  4. Make sure the equipment is placed on a perfectly level surface.
  5. If the problem persists after cleaning, contact an authorized technician or our customer service at www.sidonnis.com

A correct flame should be blue, stable and without strange noises, ensuring efficient and safe cooking.

How do I safely turn off the SIDONNIS burner?

To turn off your SIDONNIS gas burner correctly and safely, follow this simple procedure:

  1. Turn the gas control knobs to the off position, both on the inner and outer rings.
  2. Next, close the gas cylinder valve to completely cut off the supply.
  3. Wait for the flame to completely extinguish before moving any containers or handling the equipment.
  4. Allow the burner to cool completely before cleaning, storing, or covering it.

This process ensures safe disconnection and prevents accidents, burns, or unwanted accumulation of residual gas.

What advantages does the lightweight alloy with stainless steel of the SIDONNIS design offer?

This unique combination allows SIDONNIS , compared to similar professional cast iron paella pans , to be lightweight yet sturdy, easy to transport, and stable on uneven surfaces. Stainless steel not only enhances the product's aesthetics but also protects against external influences and makes it easy to clean. The result is a gas paella pan that combines elegant design and professional performance, ready to accompany you on all your culinary adventures.

Where is the SIDONNIS paella pan made?

The SIDONNIS gas paella pan is designed and manufactured entirely in Spain, specifically in the Valencian Community, the birthplace of paella and a world leader in Mediterranean culinary culture. We produce it at NTGAS, experts in combustion technology with over 40 years of experience, ensuring a professional, robust product adapted to domestic use.

And yes, we say it with pride: SIDONNIS was born in "la terreta," in that land where fire, rice, and know-how are part of our identity. Because we understand that it's not just about making a gas stove , but about honoring a tradition that has united families and friends around a good paella for generations.

4. Maintenance and cleaning

What maintenance does the SIDONNIS gas paella pan require?

Maintaining your SIDONNIS gas stove is simple but essential to prolong its lifespan and ensure optimal performance. We recommend:

  • Clean the burner regularly with a damp cloth and mild detergent.
  • Do not use abrasive products or metal scouring pads.
  • Inspect the hose and regulator monthly for wear or leaks.
  • Perform a leak test with soapy water at least once a month.
  • During long periods of non-use, apply technical petroleum jelly to the steel to protect it from moisture.

How do I properly clean the Sidonnis burner after each use?

After each use, allow the equipment to cool completely and follow these steps:

  • Clean the exterior with a non-abrasive cloth and warm water.
  • Remove grease or food residue with mild detergents, avoiding harsh chemicals.
  • Dry all surfaces thoroughly to prevent moisture buildup.
  • Do not use high-pressure water jets or submerge the equipment: this could damage the internal system.
  • Do not use metal scouring pads to avoid damaging the surface.
  • Proper cleaning ensures efficient combustion and a flawless appearance over time.

How often should a security review be done?

It is recommended to perform a safety check periodically, at least once a month, ensuring that there are no gas leaks and that all components are in good condition.

How to store the SIDONNIS gas burner when not in use

When you're not using your SIDONNIS gas burner, it's important to store it properly to keep it in perfect condition. Follow these recommendations:

  • Wait until the burner is completely cool before handling it.
  • Disconnect the gas cylinder and carefully remove the regulator and flexible hose.
  • Store it in a dry, clean space protected from moisture.
  • Avoid exposing it to dust or dirt, and never store it outdoors unprotected.
  • If you're not going to use it for a long period, you can gently rub the steel surface with a cloth moistened with petroleum jelly, creating a protective film against rust.

Proper storage ensures that your SIDONNIS is always ready for the next special occasion.

Which cleaning products can be used on a SIDONNIS or ÖNNIX Series furniture?

Both the SIDONNIS gas stove and the ÖNNIX Series furniture are designed with high-quality materials such as stainless steel, which require gentle cleaning products to preserve their finish and functionality.

Key recommendations:

  • Use a non-abrasive damp cloth and room temperature water.
  • You can apply mild detergents, always well diluted.
  • Avoid metal scouring pads, chlorinated products, or corrosive cleaners that can damage the steel or burner components.
  • Never use high-pressure water jets or immerse parts in water.

Proper cleaning prolongs the life of your equipment and maintains the elegance of its design.

5. Warranty and technical service

How long does the Sidonnis burner have a warranty period?

The SIDONNIS gas paella pan comes with a 3-year warranty against manufacturing defects.

For any questions or issues, you can contact our customer service at www.sidonnis.es.

What does the product warranty cover?

The warranty covers manufacturing defects in materials or burner operation. It does not cover damage from misuse or tampering, nor does it include labor, travel, or expenses resulting from improper installation.

How to contact technical support in case of problems?

If you need technical assistance, you can contact us through our website support section or directly by emailing customer service at info@sidonnis.com.

Where can I buy spare parts or accessories for Sidonnis?

Spare parts and accessories specifically for the Sidonnis gas burner are not for sale. You can contact us at info@sidonnis.com and we will review your request.